Incarceration creates communication challenges. The most common question people ask is how to call the inmate.
Inmates usually need to initiate contact via collect calls, so don't call the facility expecting to speak with your loved one. Additionally, do not ask the staff to relay messages as they won't assist with that. Instead, be patient and wait for the inmate to call you collect.
Timing is Key: Timing of calls depends on the inmate's stage in the criminal justice system. If they have just been arrested, they may be able to call after the booking process. If your loved one is further along in the criminal justice system, such as sentencing or processing into prison after a court case comes to a close, it may be some time before they can make calls. Understanding the inmate's current stage in the process is key to knowing when they can reach out to you.
Understanding the Intake and Classification Process
Correctional facilities focus on rehabilitation and classification. This process involves evaluations and may have temporary restrictions on communication. During intake, inmates undergo a comprehensive medical, physical, and psychological evaluation. They are also classified. This process can range from a single day to several weeks for those with complex histories. During this time, inmates typically have restrictions on visitors, phone calls, and mail. Staff closely monitor inmates to determine their offender category, guiding their permanent placement and treatment based on the factors underlying their crimes.
Factors Affecting Inmate Calls:
- Intake Status: Inmates may not have phone access until after intake.
- Facility Lockdowns: Lockdowns can restrict phone use.
- Account Funds: Insufficient funds can limit calls and their duration.
- Facility Conditions: Weather or power outages may affect phone access.
- Disciplinary Actions: Misconduct can lead to phone restrictions.
- Approved Contacts: Inmates may have limited calling lists and if your not on the list you can't get a call.
Unknown Numbers: If the inmate does not know your number by heart they can't contact you, in this instance you can send a letter with phone numbers.
Phone Call Hours and Restrictions:
- Designated Hours: Facilities have specific phone call times, usually between 8 AM and 10 PM.
- Morning Count: Inmates must wait for the morning count before calling.
- Lockdown Restrictions: Lockdowns may prohibit phone use.
Cell Phones and Collect Calls
The standard inmate calling method is through collect calls, which some cell phones have trouble receiving. Because of this many facilities have telephone contracts with third party providers that will allow you to purchase call time, enabling you to receive calls from your incarcerated loved one on a cell phone. These companies include but are not limited to:- Securus
- Global Tel Link
- IC Solutions
Video Calls and Tablet Messaging
Communication methods in institutions are evolving rapidly, with some facilities now offering video calls and online visitation. This allows individuals to connect with inmates from their homes via computer or cell phone. While electronic visitation offers convenience, cost-effectiveness, and reduced contraband risks, inmates generally prefer face-to-face interactions.
Troubleshooting Call Issues:
- Collect Call Compatibility: Check if your cell phone can receive collect calls.
- Blocked Calls: Ensure collect calls aren't blocked on your phone.
- Call Features: Disable call waiting or three-way calling to avoid dropped calls.
Conversations are Monitored: All calls are recorded. Avoid discussing sensitive topics that could have legal implications.
Reducing the cost
- Maximize Conversation Time: Prepare a list of topics beforehand to avoid awkward silences.
- Consider longer calls to reduce connection fees.
- Establish a local number if possible to save on long-distance costs.